Fa44 Privacy Policy — Your data is safe with us

Fa44 is a trusted online gaming platform in Bangladesh. We believe protecting our users' privacy is one of our most important responsibilities. This Privacy Policy explains in detail how fa44 collects, uses, and safeguards your information.

By using our website or app, you agree to this Privacy Policy. Please read it carefully before using our services. If you have any questions, our support team is always ready to help.

Fa44's Privacy Policy is built in accordance with Bangladesh's prevailing ICT laws and international data protection standards. We review and update this policy regularly as needed.

Fa44 collects two types of information from you — information you provide directly, and information collected automatically. Each category is detailed below.

We only collect information that is genuinely necessary to provide our services. No additional data is requested, and sensitive information such as religion, political views, or ethnic identity is never collected.

Fa44 uses your information for specific, transparent purposes only. We never use it beyond what is stated. The main reasons we use your data are outlined below.

• Account management: Your information is used to create, verify, and maintain your account.
• Payment Processing: Your financial information is used to ensure safe and secure deposits and withdrawals.
• Customer Support: The support team is provided with the information needed to resolve your issue.
• Security Assurance: Data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: Your gaming activity is monitored, and alerts are sent when necessary.
• Service Improvement: User data is analyzed to continuously improve the platform experience.
• Legal obligations: Information is retained as required to comply with applicable laws in Bangladesh.

Fa44 does not sell your personal information to any third party. In certain limited circumstances, some data may be shared, but protecting your information remains our top priority in every case.

• Payment Providers: Information is shared only with payment partners such as Mobile Banking, Nagad, or your bank solely to process transactions.
• Game Providers: Limited data may be shared with the relevant game software provider for the purpose of operating the games.
• Law enforcement agencies: We are legally obligated to provide information when required by a valid government or court order.
• Fraud Prevention Agencies: Certain information may be shared with verification agencies in connection with investigations into money laundering or fraud.

Fa44 follows industry-leading security standards to protect your information. Our technical and organizational security measures safeguard your data against unauthorized access, theft, and damage.

• 1
  SSL/TLS encryption All data transmitted between our servers and your device is protected by 256-bit SSL encryption, making it unreadable to third parties.
• 2
  Firewall & Intrusion Detection Our servers are monitored by advanced firewalls and automated intrusion detection systems. Suspicious activity is blocked immediately.
• 3
  Two-Factor Authentication (2FA) You can enable two-factor authentication on your account to make the login process more secure.
• 4
  Regular Security Audits Our systems are regularly audited by independent security experts, and any vulnerabilities identified are resolved immediately.
• 5
  Staff Training fa44 employees receive regular data protection training and are granted access only to the information necessary for their role.

Fa44's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help the website recognize you and improve your experience.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Performance Cookies: These cookies are used to analyze how well the website is performing.
• Functionality Cookies: These cookies are used to remember your preferences, such as language and settings.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

As a fa44 user, you have the following rights over your own information. Contact our support team to exercise any of these rights.

• Right of Access: You can request to know what information we hold about you.
• Right to Correction: You may request corrections to any inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be temporarily suspended.
• Right to Data Portability: You can request a copy of your information in a structured format.
• Right to object: You may object to the use of your data for specific purposes.

Fa44 does not retain your information beyond what is necessary. Data is kept only as long as needed to provide our services and meet legal obligations, then securely deleted.

• Account information: Retained for the duration of the active account and for 5 years after closure.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Gaming History: Retained for 2 years for dispute resolution purposes.
• Cookies & Session Data: Automatically deleted when your session ends or after a maximum of 1 year.
• Support Contact: Retained for up to 2 years after an issue is resolved.

Even after an account is closed, some information may need to be retained for a set period for legal reasons. Once that period ends, the data is completely and securely destroyed.

Fa44 is primarily a Bangladesh-focused platform. However, some of our technical services and game software may operate on international servers. In such cases, the highest standards of data transfer security are ensured.

For international data transfers, fa44 applies the following protective measures:

• Data processing agreements signed with third parties
• Compliance with international data protection standards
• Data transfer via encrypted channels
• We work only with trusted and verified partners

Fa44 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following channels.

• By updating the date on this page
• SMS notifications to your registered mobile number
• Pop-up notice upon logging in to the platform

Updated policies take effect 30 days after publication. Continued use of the service will be considered as acceptance of the revised policy. If you do not agree, you may request that your account be closed.

If you have any questions, comments, or complaints about this Privacy Policy, please contact our data protection team. We will get back to you as soon as possible.

• Email: [email protected]
• Support Hours: 24 hours / 7 days a week
• Response Time: Typically within 24–48 hours

If you are unsatisfied with our response or believe your data protection rights have been violated, you may file a complaint with the relevant regulatory authority in Bangladesh. fa44 is committed to cooperating with all legitimate investigations.